Refund Policy
Effective date: 23rd day of April, 2026
We want you to be happy with your purchase. If you’re not satisfied, we’re here to help.
Returns
You may request a return within 60 days of delivery. To be eligible, items must be:
- Unused and in original condition
- In original packaging
To start a return, contact us at info@evergreenpuzzles.com with your order number.
Non-Returnable Items
We do not accept returns for:
- Custom or personalized puzzles
- Used or damaged items (unless received defective or damaged)
Refunds
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Damaged or Defective Items
In the unlikely even that your item arrives damaged or defective, we will gladly replace it or offer a full refund. We kindly ask that you contact us within 7 days of delivery with photos to expedite the process and prevent future occurrences.
Shipping Costs
- Customers are responsible for return shipping unless the item is defective or incorrect
- Original shipping fees are non-refundable
Exchanges
In the unlikely event that you receive a damaged or defective piece/item, we will gladly replace it or offer a full refund. We kindly, ask that photos are provided to expedite the process and prevent future occurrences.
Contact Us
For any questions, email us at info@evergreenpuzzles.com.